(Updated
on 10/1/07)
Frequently
Asked Questions
Many questions
regarding Bible Maps are answered here. If you have a question
not addressed here, please review the extensive Help files from
the Bible Maps program before calling for help. You can access
the help files by opening the Bible Maps program, going to a
map, and then clicking the question mark "?" button.
The best way to reach us is via email:
xIf you email us, be sure to include your
1) full name, 2) your serial number, and 3)
your day time phone number so we can call you back.
QUESTIONS REGARDING FAIR USE
& SITE LICENSES
CAN I MAKE COPIES OF THE MAPS FOR CLASSES AND FOR TEACHING?
ANSWER: Yes, for Bible classes, sermons
and other educational purposes only within your home congregation.
You must be sure the MANNA copyright is clearly visible on all
copies. You may not resell copies of MANNA Bible Maps without
prior written permission from MANNA. You may not copy the Bible
Maps CD, and you may not send or sell maps to others via
the internet or by other means. If you have a question about
use, please call or send us an email.
WE
HAVE SEVERAL COMPUTERS AT CHURCH. CAN I LOAD BIBLE MAPS ON ALL
THE COMPUTERS?
ANSWER: To load Bible Maps on multiple
computers please contact us for a site license. A site license
can only be purchased for a specific number of computers permanent
to a specific location (hence the word "site"). In
other words, if there are three "permanent" computers
at a church building a site license for the three computers can
be purchased (a site license is typically $44.95 for the
1st computer and $19 for each additional computer at the same
location - check with us for current licensing prices). It is
illegal to load the program on multiple machines that will be
accessed by different users without a site license. If you want
to load the program on a laptop and a desktop for your own personal
use, or on your personal home and office computer you
may do so. Send us an email at
xfor
more details or information.
HOW
CAN I OBTAIN LICENSING RIGHTS TO LOAD THE SOFTWARE ON SEVERAL
COMPUTERS IN THE SAME LOCATION?
ANSWER: Please contact us at info@biblemaps.com.
Indicate the number of computers at one location (either a college
or church building) on which you would like to load the program.
We will return email you with pricing information for multiple
computers at one site. PLEASE NOTE: it is illegal to load
the program on more than one computer without first obtaining
licensing rights.
PROBLEMS UNZIPPING FILES (For
those who purchased Bible Maps as a download.)
I
DOWNLOADED ZIPPED FILES AND TRIED TO EXTRACT THEM, BUT KEEP GETTING
MESSAGES THAT THE FILES STILL NEED TO BE EXTRACTED.
ANSWER
#1: Once you download
a zipped file, right click the file and select "Extract"
or "Extract All." Extraction of zipped files should
take a few minutes. When unzipping is done, open the file folder
that has been unzipped. Your program or files should be fine.
If you still have problems, see Answer #2 below:
ANSWER
#2: We've had
a report that the new operating system Vista may not properly
unzip zipped files. The easiest solution is to download a copy
of the free unzipping application called WinZip. A free copy
of WinZip is available by clicking here. WinZip has successfully and easily
extracted zipped files.
PROBLEMS INSTALLING - Vista and
XP (For those with a Bible Maps CD.)
WINDOWS VISTA and XP - Bible Maps PLUS won't install, or nothing
happens when I put in the CD - installation does not begin.
ANSWER: TO INSTALL BIBLE MAPS IN WINDOWS
VISTA OR XP DO THE FOLLOWING:
Auto-install may be disabled on some computers, so insert the
Bible Maps CD and double click "My Computer." Right
click the Bible Maps CD icon and select "Open." Double
click the installer for Bible Maps. If the program still does
not install, do the following:
1. Double-click "My Computer"
2. Right click on the "Bible Maps" CD and select
"Open"
3. Right click on "Bible Maps Installer" and
select "Properties"
4. On the "Properties" screen click on the "Compatibility"
tab
5. Check the box for "Run this program in compatibility
mode as:" and select "Windows 98" then
click "OK"
6. Double click the "Bible Maps Installer" icon
and follow the installation procedure.
7. Your Bible Maps program should install and operate properly.
NOTE: We are now shipping Bible Maps
without an installer. The latest CD comes with the program
ready to copy to your hard drive. If you simply cannot get the
CD you purchased to install, contact us. If you are a registered
user, we will send the program on a CD or provide a download
link that does not use an installer. Please first try the solutions
on this page.
I GET
AN ERROR MESSAGE DURING INSTALLATION.
ANSWER: If you try to start or install
an MS-DOS-based or a 16-bit Windows-based program on your Windows
XP-based computer, you may receive an error message that is similar
to the following:
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install C:\Windows\System32\config.nt
The system file is not suitable for running MS-DOS and Microsoft
Windows applications. Choose 'Close' to terminate the application.
You may encounter other
similar error messages, but with different file names config.nt
and Autoexec.nt. This issue may occur if one or more of the following
files are missing or damaged:
Config.nt
Autoexec.nt
Command.com
Restoring the missing
files
To restore these
files, download the above three files from here.
Unzip and copy the missing file(s) to Windows\System32 folder.
For more information, see the following Microsoft article. This issue seems to be caused by
a Trojan (may be TrojanDownloader.Win32.Dia.a). See this thread for more information.
PRINTING
PROBLEMS - How do I print?
ANSWER: The easiest way to print is
to do a Crtl + P when on the map or chart you want to print.
You can also access printing by click holding the Main Menu button
while on a map or chart. Click holding will pop out several additional
buttons, one of which is the print button. For more information
look inside the front cover of the jewel case that came with
your Bible Maps program.
PRINTING
PROBLEMS - Nothing prints, printing errors, print output problems.
ANSWER: Most printing problems have
to do with old print drivers. Go to your printer manufacturer's
website and download the lastest driver for your printer (drivers
are free).
OTHER
PRINTING SOLUTIONS:
Try each of the following if the new driver does no solve the
problem. One typically resolves printing problems:
1) Be sure that you have Adobe Acrobat Reader 3.0 or above installed
on your computer. If you aren't sure do a "find" to
see if you have it installed. If it is NOT installed an installer
for version 4.0 is included on your Bible Maps CD. Open the CD
and double-click the Acrobat Reader icon to perform the installation.
You may have to restart computer once the installation is completed.
2) Uninstall ALL versions of Adobe Acrobat Reader from your computer
(be sure to find and uninstall all versions as multiple versions
can cause printing problems). Then uninstall Bible Maps. Now,
install Bible Maps. Next install Adobe Acrobat Reader 4.0 (located
on the Bible Maps CD).
or
3) Open any file from the PrintFL folder on the CD using Acrobat
Reader. Then choose Print from the Acrobat menu. When the Printer
Settings screen appears, make sure that the box "Print as
image" is checked. The page should then print properly.
or
4) For some printers such as the HP Laserjet 4 or 5 series,
go to the printer settings under Start\Settings\Printers and
right click on the printer icon and select Properties. Click
the Graphics tab and then click "Use raster graphics."
Save the settings and then the maps should print properly from
the program.
If none of the above work, go to the map you wish to print in
the Bible Maps program. Press the F3 key and make a note of the
ID number that appears. Then, navigate using Adobe Acroabat Reader
to the PrintFl folder on the Bible Maps CD. Find the PDF file
in the folder that corresponds to the ID number you recorded.
(Note, C1=color and all features, C0=color and no features, B1=black
& white and all features, B0=black & white no features).
Open the appropriate PDF using Acrobat Reader and see if you
can print from the Acrobat Reader program if you cannot, there
is a problem with your printer printing PDF files. Ensure you
have Adobe Acrobate Reader installed - also, make sure you do
NOT have multiple copies of Acrobat Reader installed as this
can cause printing problems.
IF you are still having
printing problems send us an email at
.
THERE
ARE DIAGONAL WHITE STREAKS ACROSS PORTIONS OF THE SCREEN
ANSWER: The acceleration settings on
a small minority of PCs may cause this to happen. This is not
a problem with the program but with the hardware acceleration
on some Windows machines. To fix the problem, do the following:
1. Quit all programs
2. Go to the Start menu in the lower left corner of your computer
screen and select "Settings" and then "Control
Panel."
3. When the Control Panel window opens, double click "Display."
4. Click on "Settings."
5. Click on "Advanced."
6. Click on "Performance."
7. Move the Hardware Acceleration slider button to one space
higher than "None," then click "Ok" to close
all windows.
8. Restart your computer and the problem will be fixed.
You will not detect any noticeable difference in computer performance.
WHEN
I TRY TO PRINT, THE PROGRAM TELLS ME TO INSERT THE CD, BUT IT'S
ALREADY INSERTED.
ANSWER: Confirm that your computer CD
is using drive "D." By default, the Bible Maps program
looks for the CD in drive "D." If your computer CD
is using another drive (E, F, G, etc.) go to Preferences in the
Bible Maps program and change the CD preference to coincide with
the location of your CD player. Once you've changed the preferences,
click the diskette icon to save the preference changes.
I CAN'T
MAXIMIZE THE BIBLE MAPS PROGRAM TO FULL SIZE, WHY?
ANSWER: You can minimize, but you cannot
maximize the Bible Maps window. If you want to use a projection
system to display maps, you can 1) change your monitor resolution
to 640 x 480 so the maps fill your entire screen, or, you can
2) use the "backdrop" option (see your Help files)
to render the space around the open Bible Maps window black or
some other a neutral color.
THE
SCRIPTURE REFERENCE WINDOW WAS WORKING NOW IT DOESN'T COME UP.
ANSWER: The scripture reference window
is likely open but hidden behind the open Bible Maps window,
or you have moved it off to the side. It's open and working,
it's just that you can't see it. Move or minimize the Bible Maps
window to see the scripture reference window and move it where
it can be seen.